We've been using XOOM Money Transfer when we send money to the Philippines monthly for two years now. Transacting with them had always been smooth, easy and convenient...BUT not anymore!!! For the past two times that I've sent money through them, it takes 1 WEEK before the recipient could claim it, NOT minutes as they have been advertising in their website and TV commercials. It bothers me a lot since we're old customers and we have not received any notification that they changed their terms of service or something. I would understand if we made any changes in our accounts which I did before, I know that they will have to verify some information but hey, we've been using the same bank for a long time and why the heck now they're telling us that they were waiting for my bank to clear the money. I mean my biggest question is "WHY JUST NOW?" What's the deal? Don't think that I didn't contact their Customer Service right away because I did, only to be put on hold for 30 minutes and not been able to talk to any single soul. I tried emailing them, sure I got a reply which didn't really answer any of my questions. I'm not even sure if it's a real person who emailed me back or just the standard auto-response to their general customers. One thing is for sure, the reply was nonsense.
I hate to dwell on this problem the whole weekend so I decided to just let it go. I sent the money last night and they said it's gonna arrive Feb. 6th, ok fine, so be it! But I'll definitely look for a different money transfer service from now on. We've tried Western Union way back, they charge exorbitant fees but I've never had any problems with them when it comes to claiming the money but if any of you know of any other money transfer service that charge reasonable fees, you're welcome to give your comments on this post. I'm desperately in need of finding a better one because I'm not using XOOM any more. I want this post to add up to the number of complaints from XOOM customers on the internet. I don't want to feel so stressed out whenever I send money so...
To XOOM, Good Riddance!!!